In Europe and in Spain, there are data protection regulations designed to protect your personal information, which our organisation is legally required to comply with.

For this reason, it is very important to us that you fully understand what we are going to do with the personal data we ask you for.

We will therefore be transparent and give you control over your data, using clear language and straightforward options that will allow you to decide what we do with your personal information.

Please, if after reading this information you still have any questions, do not hesitate to ask us.

Thank you very much for your cooperation.

Who are we?

• Our main activity: Solicitors
• Our address: C/ Castaño, 4, Postcode 38400, Puerto de la Cruz (Santa Cruz de Tenerife)
• Our contact telephone number: 922 100 805
• Our contact email address: info@abogadopuertodelacruz.com
• Our website: www.abogadopuertodelacruz.com
• The person responsible for this website practises a regulated profession, and we therefore provide you with the following information:

Professional body to which they belong: Tenerife Bar Association
Official academic or professional qualification: LAW DEGREE
European Union State in which the qualification was issued: SPAIN
Professional rules applicable to the practice of the profession: TENERIFE BAR ASSOCIATION

We are at your disposal, so please do not hesitate to contact us.

What are we going to use your data for?

As a general rule, your personal data will be used so that we can communicate with you and provide our services to you.

It may also be used for other purposes, such as sending you advertising or promoting our activities.

Why do we need to use your data?

Your personal data is necessary so that we can communicate with you and provide our services to you. In this regard, we will make a series of tick boxes available to you so that you can decide clearly and simply how your personal information is used.

Who will have access to the information we ask you for?

As a general rule, only duly authorised staff within our organisation will have access to the information we ask you for.

Likewise, those entities that need access to your personal information in order for us to provide our services may also have access to it. For example, our bank will have access to your data if payment for our services is made by card or bank transfer.

In addition, public or private bodies to which we are legally obliged to disclose your personal data will also have access to your information. For example, tax legislation requires us to provide the Tax Agency with certain information regarding financial transactions above a certain amount.

If, apart from the situations mentioned above, we need to disclose your personal information to other entities, we will ask for your permission in advance through clear options that will allow you to decide.

How are we going to protect your data?

We will protect your data with effective security measures appropriate to the risks involved in using your information.

To this end, our organisation has adopted a Data Protection Policy, and annual checks and audits are carried out to verify that your personal data is secure at all times.

Will we send your data to other countries?

There are countries in the world that are safe for your data, and others that are not so safe. For example, the European Union is a safe environment for your data.

Our policy is not to send your personal information to any country that is not considered safe from the point of view of data protection.

If, in order to provide the service, it is essential to send your data to a country that is not as safe as Spain, we will always ask for your permission in advance and apply effective security measures to reduce the risks involved in sending your personal information to another country.

How long will we keep your data?

We will retain your data for the duration of our relationship and for as long as we are required to do so by law. Once the applicable legal retention periods have ended, we will delete it securely and in an environmentally responsible manner.

What are your data protection rights?

At any time, you may contact us to find out what information we hold about you, correct it if it is inaccurate, and delete it once our relationship has ended, where this is legally possible.

You also have the right to request that your information be transferred to another organisation. This right is called “data portability” and may be useful in certain situations.

To request any of these rights, you must submit a written request to our address, together with a photocopy of your ID document, so that we can identify you.

Specific forms to request these rights are available at our offices, and we offer our assistance in completing them.

To find out more about your data protection rights, you may consult the website of the Spanish Data Protection Agency (www.agpd.es).

Can you withdraw your consent if you change your mind later on?

You may withdraw your consent at any time if you change your mind about the use of your data.

For example, if at some point you were interested in receiving advertising about our products or services, but no longer wish to receive such advertising, you can let us know by using the objection to processing form available at our offices.

Where can you make a complaint?

If you believe that your rights have not been respected by our organisation, you may lodge a complaint with the Spanish Data Protection Agency through any of the following means:

• Online office: www.agpd.es
• Postal address:
  Spanish Data Protection Agency
  C/ Jorge Juan, 6
  28001 Madrid
• By telephone:
  Tel. 901 100 099
  Tel. 91 266 35 17

Making a complaint to the Spanish Data Protection Agency is free of charge and does not require the assistance of a solicitor or legal representative.

Will we create profiles about you?

Our policy is not to create profiles about users of our services. However, there may be situations in which, for service provision, commercial purposes, or other reasons, we need to create profiles using information about you.

One example could be the use of your purchase or service history in order to offer you products or services tailored to your tastes or needs.

In such a case, we will apply effective security measures to protect your information at all times from unauthorised persons seeking to use it for their own benefit.

Will we use your data for other purposes?

Our policy is not to use your data for purposes other than those we have explained to you. However, if we need to use your data for different activities, we will always ask for your permission in advance through clear options that will allow you to decide.